Securex Security Systems & Services recommends and offers professional alarm monitoring services throughout Australia 24 hours a day, 365 days a year.
Our Professional Security Alarm Monitoring Station
Our “Central Alarm Monitoring Station” or control rooms are graded to the highest level, Grade A1. (This involves that they be reassessed every two years to ensure they comply with strict Australian Standards AS2201.)
We have several control rooms at our disposal, as not all control rooms can provide a full range of services that we require for our clients.
By connecting your security system to our control room, we can guarantee that if, and when your alarm is activated, that the correct action is taken depending of the situation and your instructions.
The monitoring stations will call your nominated contacts (family, friends, or Guard Services) as well as Police (when appropriate) and advise them of the details of the alarm that has reported, and take any appropriate actions to secure your home or business as per your instructions.
You may choose to have a guard attend to your residential, commercial or any other site type. Guards can attend as first point of contact, or as last point of contact if no one else is available, or even if you have been contacted but are not able to attend.
Guard services require 3 sets of keys to your property and a separate code to the alarm system, this way they can attend the site, check the perimeter and interior of the property and reset the alarms. The guard will then report their findings back to the monitoring centre, who will then pass that information onto you.
Guard services are charged on an ‘as needed’ basis.
The Police in each state have different policies in relation to them attending alarms. In WA they will only attend to alarms that are reported to them on a specified contact number belonging to an approved “Central Monitoring Station”.
The monitoring stations work with the WA Police to reduce the number of false alarms that the WA Police are requested to attend and therefore will only attend to alarms that are categorised as high risk “Category A” or when 2 different zones are activated. They will not attend to single activations or multiple activations from the same zone or device. These will need to be attended to by a security patrol or the client.
Disadvantages of Self Monitoring
Some companies promote alarm systems calling mobiles or sending SMS messages when alarms are activated, in an effort to reduce costs by not having to pay for alarm monitoring. This reduced cost is the only benefit of these services.
Securex Security Systems and Services can provide these services as well, but we certainly do not recommend it. The cost saving of self monitoring is very minimal, and may not be worth the cost in the long run.
The disadvantages of self monitoring includes:
- Not be available when the alarm activates (in a meeting, movie or dinner)
- Not knowing if your alarm is even working (never tested)
- Not knowing what the alarm is (is it a power outage or intruder)
- Not knowing if an intruder is onsite (multiple alarms)
- Not receiving the SMS for days or ever (telecommunications carriers admit thousands of text never get through)
- Not being covered by insurance (check with your provider)
There are several methods that your alarm system can use to communicate with our control room to deliver alarm event notifications. These include Dialler (standard telephone line), GSM Dialler (mobile network), GPRS (mobile data network), IP (Internet Protocol).
Securex Security recommends the use of a GPRS unit to maintain monitoring of the alarm system.
A GPRS is a small device not much larger than a mobile phone that is fitted to your new or existing alarm system inside the metal alarm enclosure.
This device allows the alarm system to communicate to the monitoring centre via the cellular data network, similar to that used by your mobile phone.
A GPRS monitoring service uses the mobile telephone network and is a data service similar to that used by the mobile EFTPOS machines. This service has the ability to communicate both ways between the security alarm and the control room.
Depending on the risk of your property these communications can be set to occur, from one every 24 hours or as often as every 90 seconds for high-risk premises. There are several service providers available and some offer multiple paths to provide communications to our control room.
The cost of these services is determined by the suppliers’ hardware and how often the security alarm and the control room communicate (Polling Rate).
The GPRS monitoring services that Securex Security Systems & Services use include:
- Telstra Secure
- Direct Wireless
IP Monitoring (Internet Protocol Monitoring) allows your security alarm system to communicate with our control room via the Internet and requires additional hardware.
Securex Security Systems & Services can supply and install the hardware which communicates with our control room via IP-only or IP monitoring and GPRS backup, providing you with the ultimate method of communication. Should one signal be lost due to tampering or other difficulties, the other will still communicate effectively. While IP monitoring would only reduce communications costs it does allow the polling rate to be even quicker as often as 2 seconds. To ensure that the IP remains working when there is a power outage the router, switches, IP/GPRS device all need to have a battery backup or UPS.
Our response options are customised to suit your individual risk security requirements in a cost-effective manner.
The IP monitoring option is available on
- Telstra Secure
- Direct Wireless
A GSM Dialler is the installation of additional hardware that requires a voice SIM card to operate. Ideal for when customers do not need a permanent telephone line or when new estates are established and telephone lines will not be available for some time.
A GSM dialler can be a little more expensive to operate than a dialler as the SIM card is required incurring SIM Plan and call costs depending on the carrier and what plan is used.
Previously the most common and cheapest method of monitoring. This method is achieved using the alarm systems onboard dialler. Diallers allow one-way communication from your security alarm system to our control room, and are used for low to medium security risks.
The system is connected to your existing analogue (PSTN) telephone line. Faults with your telephone line whether intentionally or not make dialler lines the most susceptible to failure, which is why they are not recommended for high risk properties.
The NBN rollout and disconnection of analogue (PSTN) telephone lines is fast making this method of monitoring obsolete.